Photographed after handover, not before.

They measured after close so we did not lose a bake. The benches landed on Sunday, the grain ran the same way across every top, and we were producing Monday morning.

We send M&C the folding we cannot miss. Fifty brackets come back the same, the holes land, and we do not have a fitter on site with a hammer. That is why they stay on the programme.

When our own floor is full we give them the stainless package, not the leftovers. Shop drawings come back marked, welds are dressed, and we do not have to rework it before it leaves for site.

They set out from the building as built, not from the drawing we hoped was right. The servery in Parramatta went in on the date we gave the client, and the certifier signed off the materials schedule without a fight.

The join between our joinery and their steel is usually where a fit-out comes apart. They held a 4mm shadow line the length of the run and we did not have to scribe timber to hide a miss.